Shipping & Delivery Policy – New Wave Peptides LTD
At New Wave Peptides, we aim to ensure that all orders are processed quickly and securely. Here’s what you need to know before placing your order:
UK & Ireland Delivery Only
We currently only deliver to the UK and Ireland.
Dispatch Times
Orders placed before 3:00 PM (Monday to Friday) are typically dispatched the same working day. Orders placed after 3:00 PM will be dispatched on the next business day. At busy periods, we will ship orders on a Saturday, but this is not guaranteed.
Please note that same-day dispatch cannot be guaranteed during promotional campaigns, periods of high order volume, or when further security checks are necessary.
Once your parcel has been shipped, you will receive a confirmation email with your tracking number and a direct link to track your shipment. Please allow time for tracking updates, as these are managed externally by the courier service.
Delivery Services
We work with trusted couriers such as Royal Mail and DPD to deliver your items as efficiently as possible. While we aim for fast turnaround times, delivery dates are not guaranteed unless you select a guaranteed delivery service at checkout.
Please note that we cannot issue refunds or send replacements while a parcel is still moving through the courier network. If a shipment is returned to us or marked as undeliverable, it must arrive back at our facility before we can provide a refund or arrange a replacement.
In cases where a parcel is suspected to be lost, we will open an investigation with the courier. Refunds or replacements can only be processed once the courier confirms the parcel cannot be recovered. This process usually takes up to 15 working days for UK deliveries and up to 30 days for international shipments.
Parcels In Transit
We cannot issue refunds or send replacements while a parcel is still moving through the courier network. If a shipment is marked as undeliverable or returned to sender, it must arrive back at our facility before a refund or replacement can be processed.
For parcels believed to be lost, we will open an investigation with the courier. Refunds or replacements can only be provided once the courier confirms the parcel cannot be recovered. This process typically takes up to 15 working days for UK orders (and may be longer for international shipments).
Returns, Damaged Goods & Claims Policy
At New Wave Peptides Ltd, we are committed to supplying products of the highest quality. Every order is carefully inspected, securely packaged, and quality checked before dispatch to help ensure it arrives in excellent condition.
Due to the specialist nature of our products, we are unable to accept returns where an item is no longer required, ordered in error, or where the customer has changed their mind.
Damaged, Faulty or Incorrect Products
If you believe your order has arrived damaged, faulty, incorrect, or does not meet our expected quality standards, you must notify us within 7 days of the recorded delivery date by emailing
To allow us to begin our investigation, we may request:
- Photographs of the outer packaging.
- Photographs of the shipping label.
- Photographs of the products and any damage.
- A description of the issue.
- Any other information reasonably required to assess the claim.
The submission of photographs or other evidence does not, by itself, constitute acceptance of a claim.
Inspection Process
Where required, we may ask for the products, original packaging, and any remaining contents to be returned for inspection. A prepaid returns label will normally be provided where we request a return.
Claims will only be approved once our inspection has been completed and we are satisfied that the products supplied were damaged, faulty, or incorrect at the time of delivery.
If a claim is accepted, we will, at our discretion, provide either a replacement product or a full refund.
Verification of Claims
To protect both our customers and our business, all claims are subject to verification.
We reserve the right to decline a claim where, including but not limited to:
- Requested information or evidence is not provided.
- Returned products are not received when requested.
- The evidence provided cannot be independently verified.
- The products or packaging returned do not correspond with those supplied by New Wave Solutions Ltd.
- The evidence appears to have been altered, manipulated, or is otherwise unreliable.
- We reasonably believe that the claim is inaccurate, misleading, or fraudulent.
Goodwill Resolutions
From time to time, we may choose to resolve a claim by issuing a refund or replacement as a gesture of goodwill before our investigation has concluded. Any such resolution is entirely discretionary, does not constitute an admission of liability, and does not imply acceptance of the claim.
Refusal of Future Orders
We reserve the right to refuse future orders, cancel customer accounts, or decline to enter into future transactions where we reasonably believe that the relationship of trust between ourselves and the customer has broken down, including where claims cannot be verified or where there is evidence of misuse of our returns process.
We are committed to treating every customer fairly and reviewing every claim on its individual merits. Our aim is always to resolve genuine issues promptly, professionally, and with transparency.
Important Information
- Please ensure your shipping address is accurate at checkout. We are unable to reroute parcels once they have been dispatched.
- For security reasons, we do not alter shipping details after an order is placed, unless the change is clearly requested during checkout.
- During sales events, high-volume periods, or when security checks are required, same-day dispatch may not always be possible.
Research Use Only
We are committed to customer satisfaction and professionalism. However, due to the nature of our research products:
- We cannot provide advice regarding usage, dosage, or protocols.
- All customers must perform their own due diligence and research before purchasing.
All products are sold strictly for laboratory research and in-vitro testing purposes.
Not for Human Consumption.