TERMS AND CONDITIONS
Welcome to New Wave Peptides, a trading name of New Wave Solutions Limited. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. Research Use Only – Critical Legal Notice
All products supplied by New Wave Solutions Limited are strictly intended for in vitro laboratory research and scientific investigation by qualified professionals.
Products are not for human or veterinary consumption, administration, therapeutic use, diagnostic use or clinical application of any kind.
Products cannot be:
- Used in clinical trials involving humans;
- Administered to humans as part of any experiment or investigation;
- Supplied to another party for human investigational use;
- Used in animals or for any in vivo activity;
- Consumed, injected, inhaled, administered or applied to humans or animals under any circumstances.
By purchasing products from us, you confirm that your intended use is strictly consistent with legitimate in vitro laboratory research.
2. Age Requirement
You must be at least 21 years of age or older, to purchase from this website. By placing an order, you confirm that you meet this requirement.
3. Compliance & Buyer Responsibility
The buyer is responsible for ensuring compliance with all applicable laws and regulations relating to the purchase, possession, storage, handling and use of research materials.
New Wave Solutions Limited accepts no liability for misuse of products, improper handling, improper storage, or activities outside the stated intended use of the products, except where liability cannot lawfully be excluded or limited.
We reserve the right to refuse or cancel an order where we reasonably believe that a product may be purchased or used for a purpose inconsistent with its stated research-only designation or applicable law.
4. Product Information
Products supplied by New Wave Solutions Limited are intended exclusively for in vitro laboratory research.
Product descriptions, specifications, batch information, certificates of analysis and other information displayed on our website are provided to assist customers in selecting appropriate materials for legitimate research purposes.
Customers are responsible for reviewing the relevant product information before purchasing and ensuring that the product is suitable for their intended lawful research application.
Products must not be consumed, injected, inhaled, administered or applied to humans or animals under any circumstances.
5. Ordering
All orders are subject to acceptance and availability.
Submitting an order through our website does not require New Wave Solutions Limited to accept that order. We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Payment has not been successfully completed or confirmed;
- Incorrect pricing or product information has been displayed;
- Additional security or verification checks are required;
- We reasonably suspect fraudulent or unauthorised activity; or
- We reasonably believe that the proposed purchase or use is inconsistent with our research-only terms or applicable law.
If we cancel an order after payment has been received, any amount due to you will be refunded to the original payment method, subject to applicable law.
6. Billing & Payment
Currency
All prices displayed on the New Wave Peptides website are stated in Pounds Sterling (GBP / £). All payments are processed in Pounds Sterling.
VAT
All prices displayed on our website are inclusive of VAT at the applicable rate unless expressly stated otherwise.
Payment
Full payment is required at checkout.
Where payment is made by bank transfer or an online bank payment service, payment is initiated when you complete the payment process at checkout. Your order will only be processed for fulfilment once payment has been successfully received and/or confirmed.
Available payment methods are displayed during checkout. Payment methods may be added, removed or changed from time to time.
No Recurring Billing
Purchases made through our website are one-off transactions. We do not operate subscription billing or automatically charge customers on a recurring basis.
You will only be charged for an order that you actively place and authorise.
Pricing
Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted by us, except where there has been an obvious pricing error.
If we discover an obvious pricing error affecting an order, we may contact you before accepting or fulfilling the order and give you the opportunity to proceed at the correct price or cancel the order.
Billing & Payment Queries
If you have a question regarding a payment, charge or order, please contact us:
Email:
Telephone: +44 7452 745799
7. Delivery
Our delivery services, charges, dispatch cut-off times, estimated transit times, tracking information, Saturday dispatch arrangements and Bank Holiday information are set out on our dedicated Delivery Options page.
Please review the Delivery Options page before placing your order.
8. Cancellations, Returns, Refunds & Replacements
Our rules and procedures relating to order cancellations, unwanted products, faulty products, products damaged in transit, incorrect products, missing products, physical product returns, inspections, refunds and replacements are set out in our dedicated Returns, Refunds & Replacement Policy.
The Returns, Refunds & Replacement Policy forms part of these Terms & Conditions.
Please review this policy before placing your order.
View our Returns, Refunds & Replacement Policy
Nothing in these Terms & Conditions or our Returns, Refunds & Replacement Policy affects any statutory rights or remedies that cannot legally be excluded or restricted.
9. Website & Product Disclaimer
Information provided on this website is made available for general informational and research purposes.
While we take reasonable care in preparing and maintaining website content, we do not guarantee that all website information will always be complete, error-free or continuously available.
We do not guarantee:
- Uninterrupted or error-free operation of the website;
- That all information will be free from typographical or technical errors; or
- That the website will always be free from harmful components or third-party interference.
Customers are responsible for implementing appropriate digital security measures when accessing and using the website.
This website may contain links to third-party websites. New Wave Solutions Limited does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
10. No Professional or Medical Advice
The information provided on this website is for general informational and research purposes only.
It does not constitute medical, pharmaceutical, scientific, legal or other professional advice and should not be relied upon as such.
Information provided by New Wave Solutions Limited is not intended to diagnose, treat, cure or prevent any disease and must not be interpreted as medical guidance.
We cannot provide advice regarding human or veterinary usage, dosage, administration or protocols for products sold for laboratory research.
11. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded or restricted under applicable consumer protection law.
Subject to the above, New Wave Solutions Limited will not be responsible for losses arising from misuse of our products, use outside their stated research purpose, improper storage or handling, or use contrary to these Terms & Conditions.
Where permitted by law, New Wave Solutions Limited will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, images, photographs, logos, product information, page layouts and other materials, is owned by or licensed to New Wave Solutions Limited.
Website content may not be copied, reproduced, republished, distributed or commercially exploited without our prior written permission, except where permitted by law.
13. Privacy, Cookies & Personal Data
Our collection and use of personal information is governed by our Privacy Policy and applicable data protection law.
Information regarding cookies and similar technologies used on this website is also provided in our Privacy Policy and/or cookie information presented through the website.
14. Changes to These Terms
We may update these Terms & Conditions from time to time, including where necessary to reflect changes to our business, website, products, payment arrangements or applicable law.
The version of the Terms & Conditions published on our website at the time an order is placed will apply to that order, except where otherwise required by law.
15. Governing Law
These Terms & Conditions and any contract between you and New Wave Solutions Limited are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also have rights under the laws applicable in the part of the United Kingdom in which you live.
Nothing in this section deprives a consumer of any mandatory rights or protections available under applicable law.
16. Contact Information
If you have any questions about these Terms & Conditions, an order or a payment, please contact us:
New Wave Solutions Limited
Suite A
84 James Carter Road
Mildenhall
IP28 7DE
United Kingdom
Email:
Telephone: +44 (0)1638 778 099
Company Number: 16478331
VAT Number: 505144526
© 2026 New Wave Solutions Limited. All rights reserved.