Skip to main content

New Wave Peptides Privacy Policy

Effective Date: 17 June 2025

At New Wave Peptides LTD, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

New Wave Peptides LTD is a UK-registered company providing research peptide products through our online store.

Contact Details:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: 38 Hart Close, Banbury, OX161EH, UK

2. What Personal Data We Collect

a) When You Place an Order:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order contents and purchase history

Note: We do not store or process your payment card information. All payments are processed securely by third-party providers.

b) When You Use Our Contact Form:

  • Name
  • Email address
  • Message content
  • IP address
  • Captcha verification data (via Google reCAPTCHA)

c) Technical & Usage Data:

  • IP address
  • Browser type and version
  • Operating system and platform
  • Website interaction (via cookies)

3. Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

Activity Data Lawful Basis
Fulfilling orders Name, address, email, order contents Contractual necessity
Contact form replies Name, email, message Legitimate interest
Record keeping (accounting/tax) Order and delivery data Legal obligation
Spam prevention IP, reCAPTCHA Legitimate interest
Website improvement Cookie and usage data Consent (where required)

4. How We Use Your Data

  • To process and dispatch orders
  • To respond to customer service enquiries
  • To detect fraud and abuse
  • To comply with tax and accounting requirements
  • To improve user experience and website functionality

We do not sell, rent, or trade your personal data.

5. Data Retention

  • Customer order data: kept for 2 years, then securely deleted
  • Contact form data: kept for 3 months
  • Cookie data: retained as per expiry, which you can control via your browser

6. Security Measures

  • SSL encryption across the entire website
  • Restricted access to administrative systems
  • Encrypted backups (where applicable)
  • Joomla CMS security plugins and firewalls
  • Google reCAPTCHA for bot protection

7. Cookies and Tracking Technologies

We use essential and optional cookies, including:

Cookie Type Purpose
Joomla Session Cookies To manage user sessions and navigation
Google reCAPTCHA To protect contact forms from spam
Preference cookies To remember site preferences (if any)

You can manage your cookie settings in your browser or via our site (if cookie tool is enabled).

8. Third-Party Data Sharing

We may share your data with the following GDPR-compliant third parties:

  • Payment processors: e.g. Mollie, PayPal
  • Delivery providers: e.g. Royal Mail, DPD
  • Website hosting and maintenance We use third-party services to host and maintain our website. These providers may have access to your personal data only to the extent necessary to provide hosting, backups, security, or platform support services. All providers are GDPR-compliant and under data processing agreements.
  • Google reCAPTCHA for spam protection

Data is only shared where necessary and never for marketing purposes.

9. International Data Transfers

Some services may process data outside the UK or EEA. These providers rely on appropriate safeguards such as the UK Extension to the EU-U.S. Data Privacy Framework or Standard Contractual Clauses (SCCs).

10. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability (where applicable)
  • Withdraw consent (where consent applies)
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond within 30 days.

11. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business operations. The last update is noted at the top of the page.

13. Contact Us

If you have any questions or concerns about your privacy, please contact us:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: 38 Hart Close, Banbury, OX161EH, UK